The Barista Blues

not so much. (read: get off the d@^! phone!!!!)

2009-10-02T14:43:00.000-04:00

Someone ordered an iced cappuccino. You know how I feel about that!! To make it worse, she was on her cell phone.

"I'd be happy to make that, however I'd recommend an iced latte as the iced cappuccino would be an inch of hot foam on top of your iced drink."

"I don't understand," she stated.

Of course I don't know if that statement is directed toward me or to the person on the other end of the line, so I launch into an explanation and recommendation.

"You see, a cappuccino is very frothy, foamy steamed milk mixed with espresso. To make an iced espresso drink we pour milk directly from the gallon. I can leave it like that for an iced latte, or I can put an inch of hot steamed foamy milk on top of your iced drink."

"Hmm. I am not sure," she replied still on the phone.

"Is the drink for someone else?" I asked. Again not knowing if her statement was for me or for her conversation on the cell phone.

Finger goes up into the air in front of her mouth to shhh me. "Yes."

Of course I have no idea if the response was to me or to the person on the other end of the line. Again.

"I can help whomever is next," I said and indicated the person behind her come forward.

That customer looked at me confused so I said, "I'll help her when she's off the phone and can tell me what she wants."

So, I went on to make several other drinks because a customer talking on their cell phone while trying to order is one of the most irritating behaviors a customer can possibly exhibit.

When the woman on the cell phone hung up her call I looked to her and said, "If the drink is for someone else, I'll make an iced latte since it's most common."

"Oh, whatever you think is best."

I began making the drink.

A few seconds passed and she said, "I thought I had already ordered?"

"No, you were on your cell phone so I didn't know how you wanted it made. Remember, you shhh'd me?" I said with a smile as I handed her the drink.

"Oh yah." Then she turned and left.

Not that I expected anything else.

It reminded me of a sign I saw at a local card shop, can't remember the exact wording, but basically stated that the store associates won't talk on the cell phone while helping the customer, so the customer should show the same respect.

Isn't that just common courtesy?

Currently (de)Caffienated, Dee

I have to admit it...

2009-10-02T13:59:00.004-04:00

CCCathy used to annoy me with the constant questions about calorie counts. Every time we got a new product in, there were new questions, followed by gasps of horror whenever we did have an answer. Let's face it, morning pastries are not the healthiest food seleciton... However over the past couple of months, my views have changed. She comes in twice each morning so I've had more time to actually talk with her. She recently moved here from CA so as we've become her local coffee shop she has opened up to talking about things other than calories. Turns out, she's really nice.

It's not that common for a customer that really annoys me initially to be able to move into the 'favorite customer' column, so I thought here in my anonymitiy, I'd admit my first impression was off.

She's also started tipping us $1/day, which for 2 cups of coffee is pretty good!

Currently (SUPER)Caffienated, Dee

Crazy for a minute

2009-10-01T18:31:00.007-04:00

Today I reminded my current boss and the new one starting next week, that my last day is coming up (October 15)!!! Of course I gave about a month's notice...that's what I do. Not necessarily intentionally, it's just what happens. I plan ahead when I move out of state, even if I don't have a job in my soon-to-be-home. I've been here in this city for 7 years and have had two jobs - the big one, and this coffee shop.

His reaction to me had me second guessing if I had ever even told him I was leaving! I felt crazy for a minute. He seemed truly shocked. Turns out he sort of put it in the back of his mind in terms of the impact on scheduling. We talk about it nearly every time I see him so I knew he knew...

Today I was on the verge of moving my last day up so I could have a few more days not working prior to my move. Partly because I want to be a tourist in this city one last time, and partly because NNNeil was driving me crazy! Really, it felt like a test. He was going in slow motion and over-chatting all the customers which takes even more time, causing me to run around super busy and on the verge of sweating all morning. I hate that! But, I held it together and didn't do that. October 15 is just around the corner. And with the move, I can use any money I can get...

Currently Caffienated, Dee

VIA instant coffee tasting

2009-09-30T17:34:00.000-04:00

I did the taste test for Starbuck's new product, VIA. An instant coffee, but their marketing spin is that it's Starbucks coffee in an instant... hmm...

The only instant coffee I've tasted is whatever I get in the hotel room until I can get down for some real coffee.

Gotta tell you, I couldn't tell the difference between their daily brew and the dark instant roast. Of course, I don't care for their daily brew. Then I tasted their mild instant coffee, their Colombian roast...and I liked it a lot!

So, I got some. A 12 pack. I figure I have an upcoming road trip across several states next month when I move so it will be good to have in the car.

I said I'd say no, but I didn't...

2009-09-28T20:54:00.002-04:00

When I first talked about my 9 hour knees, I closed by saying I'd say 'no' next time I was asked to stay late.

But I didn't say no. I said yes today. I stayed. My knees are killing me!!

It is so funny how a change of mental place makes it harder to overlook the aches and pains. Last time I wrote about it I was happy about the fact aching knees is the worst that my work-day brings now. (Apart from the obvious complaints that arise occasionally from actually interacting with customers in a server role.)

However, now that I've decided to move and work hard to find a job in my old line of work, I see it differently. I see these aching knees as a hazard to my long term health! Perhaps I'm being a bit of a drama queen today, but seriously, this can't be healthy!!!

Currently (de)Caffienated but Seriously SORE, Dee

Mixed feelings of a grown up

2009-09-27T10:48:00.002-04:00

Today I have the mixed feelings of an adult. I am an adult, but often float through life enjoying myself, learning and exploring but not aware of my own age. Today was a different story. I felt like an adult that knows the ups and downs of the mid-thirties, first-hand.

DDDora was fired!!! I really, really, really, (can't stress enough, really!!) disliked working with this woman. So, I'm pleased I won't have to work with her again. I do feel badly for her as a human that she is now jobless after moving to a new apartment only two weeks after being robbed at her previous apartment.

Just thinking, and Currently Caffienated, Dee

Management change...

2009-09-26T14:01:00.000-04:00

My manager is moving to another store across town so we have a new manager starting next week.

Change is, well change. There is good and bad with change. The good with this guy is that he's clearly a good manager. He'll make his boss happy. The bad part is that he's not very personable. I've only been working with him for about a week, and he is in training so is likely trying to impress everyone. With time, he could lower his guard and become more personable. If not, he'll remain a distant and likely disliked manager for the employees.

Only time will tell, but I won't be there to know the difference because I'm moving.

Speaking of the new guy, I'll update about NGNeil. He's still hugging me, but I've gotten it down to a one-arm-side-hug. I feel more comfortable with that. The news is out that I'm moving, so he's already mentioned staying in touch and having a place to stay if he visits my soon-to-be-home-city. That comment made me stop and think about friendships that last. Clearly this won't be one of those lasting relationships, but I'm thinking about other friendships I made here and realistically considering the ones that will last. Interesting to think about.

Currently (de)Caffeinated, Dee

My great idea!!

2009-09-22T11:58:00.000-04:00

Have you ever seen the show Wife Swap? I think it's hilarious. The producers find two opposite families and the wives trade places for two weeks. For the first week, the "new" wives have to follow the rules of the family they've joined. For the second week, the "new" wives get to change the rules and force their family lifestyles on the "new" family. Occasionally the families learn some life lesson from the swap, but more often, hilarity of opposites ensue.

Point. I think I'd like to do a mix between Wife Swap and The Real World. My mashable will be that I can pick two people each day, to swap places with each other for the day. Not two weeks, just one day.

Today, I'd make the "I have a black Amex and I am wonderful" guy swap with my colleague that works two jobs just to make ends meet, moved here from another country and feels extremely successful!

Can't you picture it? The blue collar white collar swap show. I love it. I know camera people and producers...any investors out there?!

Happy day,
Caffienated and excited, Dee

Moving...

2009-09-21T14:09:00.001-04:00

I'm moving. No, the blog's not moving to a new location, I'm moving back west. I leave in about a month and have been busy getting ready already. I've been going through the paperwork I've stashed over the years. Shredding the old stuff and filing the new stuff. All things I hope to stay in control of when I move. Of course, I've said that before so hopefully this time I actually do it.

In any case, it's why I haven't posted regularly in a while. I'm fairly preoccupied. Seeing all the sites of this tourist city again before I leave, hanging out with these friends while I can, and of course, looking for a job in the new city.

I work at a chain coffee shop, but I'm not asking for a transfer. Instead, I'm looking for a job in my former 9-5 style profession. Communication world...here I come (again)! I hope anyway... So, like many blogs, this one will be short lived as I imagine only a small handful of posts to follow.

I suck - again.

2009-09-20T13:54:00.000-04:00

Today I was a "bad" barista. I was slightly mouthy to two customers. Just tired of the complaining!!! Seriously people - BE NICER! Not just to me, to everyone! Can you just imagine a world where people were just one notch nicer? Wow.

First suck-fest:
Customer: Can I have a bagel with cream cheese?
Me: We're sold out of bagels (as I point to the pastry case clearly full of all sorts of goodies, but no bagels)
Customer: I can't believe you don't have any bagels!
Me: We have several other options (again indicating the pastry case)
Customer: Do you have any hidden in the back?
Me: No ma'am. No bagels hidden. You can see what we do have left, right here in the pastry case.
Customer: Man. Followed by a huff. That's why I came here!
Me: Well, there is a bagel shop right across the street. I imagine they have bagels left.
Customer: Huff.
Me: Stare.
Customer: I guess I'll have a medium coffee...to go.
Me: $2.04. Stare.

Second suck-fest occurred no more than 20 minutes later:
Customer: So how does the internet work?
Me: Holding my sarcasm to answer the question she really meant, how does she get access to it...I explained that she needs a gift card with a balance on it, but can use it on her next purchase so there is no real cost involved.
Customer: Why do I have to pay for the internet?
Me: You don't. Just buy a gift card and use that number as your access code. Then, next time you come in to purchase your drink, use the card. You just bought a drink for $4.05 so get a $5 gift card - use it now for the internet, then use it next time you want the drink.
Customer: I don't get it.
Me: Explain again using different words in case my word choice was the problem...even using the visual aids of the gift card and her receipt.
Customer: I *get* it, I just don't understand why I can't just log on for free.
Me: Well, it is free if you plan to ever drink a coffee from here again because you can use your gift card to pay for the drink.
Customer: But this is a college area so I should be able to just log on to the internet.
Me: You can, with this gift card.
Customer: What?
Me: You know, there's an internet cafe on the corner down the street.
Customer: I know, I've been there every day this week.
Me: Hm. Well, do you want this gift card, or do you want to go back there for the internet?
Customer: I'll take the gift card.

Really? Gift cards / internet and bagels. Two of the top 3 most irritating customer issues. (The third, and number one, is the customer that asks if they can take from the tip jar to buy their coffee - no, sir, you can't. And yes, I get that question at least once per week.

Needing caffeine, Dee

Jack and Gourdo

2009-09-08T18:11:00.000-04:00

Today I stumbled upon the adventures of Jack and Gourdo. Carabou Coffee's YouTube way of advertising their fall flavors, apparently. Pretty cute. This one made me chuckle.

Currently Caffeinated, Dee

Yesterday's sicko came back...and I said something...

2009-09-07T21:06:00.000-04:00

So the cough-aholic from yesterday came back. Coughing. Clutching a wet kleenex in her red hand as she seemingly panted between lung-erupting-coughs. ew.

I was on register. My mind was racing about taking money out of her germ infested hands. I'm not normally a germ freak. But for some reason, I am right now when a clearly sick person comes into the coffee shop!

Maybe it's because like so many in this economy, I'm underemployed and, working at a coffee shop, getting sick myself is not a good situation. First, I don't get "sick days" (read: days with pay to stay home and take care of myself). If I don't work, I don't make my small salary.

On top of that, a last minute call to cover leads to never-ending "you owe me" scenarios... not good.

I do tend to pick up colds easily and this is my first cold/flu season in this job so I justify my new found germ paranoia.

She leaned in to order. I did not lean in to meet her half way, as I often do to some tourists that seem to order by leaning in and whispering as if it were a trade secret.

She attempted again with a further lean and bleated out, "I'm really horse, I can't talk loud."

I said, "I can see you're sick, you should be home in bed drinking tea and resting so you don't get worse and get everyone around you sick too."

"But you're here now, so what can we get you," I continued.

"A hot black tea with honey."

She did not look pleased. But that look was nothing compared to the look she gave when I took her cash, gave her change and promptly turned around and washed my hands.

I don't care. Write a bad email about me. But I'm not getting sick because I touched your phlem covered snot-rag touching cash.

So there.

Currently Caffienated, Dee

Go away sicko!!

2009-09-06T21:01:00.000-04:00

SERIOUSLY! This woman was in line today hacking up both lungs in between pathetic little pants. She was so sick she had no business being out of bed, let alone in a busy public place like a long line at a coffee shop.

I was so annoyed! Really I'm pissed! Don't bring your germs in and get me sick because you choose to go to work sick!

I got a box of alcohol wipes next to the cash register because I feel it helps with my purelled hands.

I better not get sick!!

Currently decontaminating and Caffeinated, Dee

I'm baaaaaaaack!

2009-09-05T23:59:00.000-04:00

And...another note about not writing. Isn't it nice to get away though? Took a few days to recover but I just finished laundry and dishes so now I'm ready to go... hopefully I can make this more of a habit...

Long weekend coming up!!

2009-08-28T19:20:00.000-04:00

I love 3 day weekends. Customers are all so happy the day before the holiday break. I'm skipping on air because I'm taking an extra long weekend!! Woo hoo!!!

Be back Sept 2!

Staying Caffeinated,
Dee

New guy turns hugger...the story of Neil continues

2009-08-27T13:14:00.000-04:00

He's been with us a while now and is officially through his training. But Neil the New Guy still seems new to me. We haven't gotten past the extremely superficial part of our "getting to know each other" stage...

He's still extremely excitable and friendly. Chats up the customers and colleagues nonstop. Occasionally I find it over the top, sometimes funny and every now and then it's annoying too.

Still don't like the hugs before I leave, but with his last request, I said, "How 'bout a side arm squeeze" and gave him one of those instead.

I guess I will have to wait and see how this relationship develops...

Bye for now,
Currently Caffeinated, Dee

2 irritating orders

2009-08-26T11:06:00.000-04:00

Maybe it's just me, but there are two coffee orders that really irritate me. Both a version of a cappuccino.

Cappuccino:

"Besides a shot of espresso, the most important element in preparing a
cappuccino is the texture and temperature of the milk. When a barista steams the milk for
a cappuccino, microfoam is created by introducing very tiny bubbles
of air into the milk, giving the milk a velvety texture and sweetness. The
traditional cappuccino consists of an espresso, on which the barista pours the hot
foamed milk, resulting in a 2 cm (¾ inch) thick milk foam on top. Variations of
the mixtures are usually called cappuccino chiaro (white cappuccino, also known as a wet cappuccino) with more milk than normal, and cappuccino scuro (dark cappuccino, also known as a dry cappuccino) with less milk (and typically more foam) than
normal."

"Attaining the correct ratio of foam requires close attention
be paid while steaming the milk, thus making the cappuccino one of the most
difficult espresso-based beverages to make properly. Moreover, a skilled barista may obtain artistic shapes while pouring the milk on the top of the espresso coffee. An essential step in steaming the milk is to remove ("blow") all water left as a result of
previous steaming from the steam nozzle before introducing it into the milk."

Here is a video showing how to make a cappuccino. Though he's "top UK barista" I disagree with timing... The longer a shot of espresso sits, the more bitter the taste becomes. The best flavor comes by steaming the milk and knowing when in that process to start the espresso drip so it completes just before the milk can be poured. The espresso shot shouldn't sit the entire time the milk is being steamed.

The cappuccino quality can immediately be gleaned from the weight of the cup. A cappuccino made correctly is light. Much lighter than a latte as a latte has less of the foamy microfoam described above. Lattes, as steamed milk are heavier.

So Mr., an 'extra-wet' cappuccino is....wait for it....a LATE.

And Mr., you really want an iced cappuccino? Really? Read the full Wikipedia article about Iced Cappuccinos. A real one does not have ice. Here in the US when it has ice - it's actually not safe to put foam on top of it!!! So, no Mr., I won't do it that way. Either no ice, or ice with no foam. You pick. And, by the way, again, it's an iced LATE because even if I add a layer of foam on top, the proportions are that of a latte with foam not a cappuccino.

So next time you order something that actually makes all the baristas question what it is you are asking for, take a hint and order something else!!!

Bye for now, I'm off to get a cappuccino!

Currently Caffeinated, Dee

maybe he's drunk?

2009-08-25T14:57:00.000-04:00

Tan Loafer Louie lives in the neighborhood and comes in every day for his jolt of coffee. He was in today wearing sunglasses. This is something he does quite often, though I don't think I noticed it until today though.

Today, he leaned over the counter to tell me how good business is for him. As he said, "biznissss is goooood" he pulled down his sunglasses. I noticed immediately his eyes were extremely bloodshot. I mean red, not just pink.

As he turned to leave I got back to my business of making a "wet" cappuccino...a post for another day...and didn't think any more of it.

Moments later my co-worker came over and said, "I think TLL was drunk!"

"Why?" I asked.

"Didn't you smell the booze?"

"Nope. Of course I am standing above steaming milk."

"Explains the shades."

So, now I imagine I'll pay attention to it on the days he leaves his sunglasses on...

Currently (de)Caffeinated, Dee

FUNNY!!!

2009-08-23T16:13:00.000-04:00

I really find this hilarious. My co-worker couldn't even watch it because she was getting so angry!!!

Enjoy your coffee in a cup!!

Currently Caffeinated, Dee

Caffeine-steam-facials

2009-08-19T16:01:00.000-04:00

I've always been told I have good skin. It's been described as "peaches and cream" complexion. Now I wish I had taken a "before" close-up of my face/wrinkles to make myself a case study. If caffeine is good for my skin, then my caffeine-steam-facials at the coffee shop should be doing wonders for my skin! Check this out.

Currently (de)Caffeinated, Dee

4 day work week

2009-08-18T16:48:00.000-04:00

Seriously - I LOVE this idea!! Even though I work in a coffee shop and not the typical 9-5 grind (which I left because it was really a 7a-7p grind!!), I have worked in the full time professional world and think implementing this notion (and why not additional vacation time like the Europeans?) would help with overall morale and productivity.

My only question is - what about the fact that many people already work a 10-hour work day, or more? I know I did. I know I wasn't the only one.

Anyway, just an interesting thought...

Currently Caffeinated, (and waaaaay off base from my typical topic) Dee

Stimulate this!

2009-08-18T13:24:00.000-04:00

OK, so it's true caffeine is a stimulant, but that's not what I mean... Have you noticed how the economy or various versions of stimulus packages have taken over the advertising campaigns for nearly every industry sector? Well, here's a quirky example of how coffee is joining this ride...

I think this "trade in" type idea is an excellent benefit to offer loyal customers at a small coffee shop. I'm not sure how it would work for say, Starbucks, but think it could be great for a local shop.

I can visualize this local shop alerting the regulars that if they turn in their Starbucks cup (or any other competitor) they will get one of their branded mugs free. Or, get a free drink plus a special discount card for 10% off every drink for a year. Or something similar.

Either way, it's a marketing gimmick that just may work for them!

Happy sipping,
Currently Caffeinated, Dee

Corgan likes it small!

2009-08-17T15:54:00.001-04:00

Couldn't help it... check this out. Billy Corgan wants to play a few small coffee shops! Wish it were ours....

Alaska troopers add coffee to their tactics

2009-08-17T15:39:00.001-04:00

Check this out. Alaska state troopers are giving out coffee on one of the highways. I've never been to Alaska but have driven across the US more than once. I've personally stopped for coffee several times during my travels, but I've never had officers give it to me!

Happy sipping,
Currently Caffeinated Dee

wow...it's been a while! (and Oscar the Grabber)

2009-08-16T19:46:00.000-04:00

Just when I think I'm "in the swing" of posting every day, I go and take a week off. So many irritating (and probably some funny) stories have happened in the past week.

The annoyance that stands out the most as I look back over the week involves Oscar the Grabber.

I was at the cash register again when he came in. I've seen him before, even made him his coffee. But this time was different. I had to interact with him across from a narrow 2' counter.

"Can I have a late and a keees?" He said as he leaned in and grabbed my hand.

"What?" I asked as I literally didn't understand what he said and simultaneously pulled my hand out of his.

"Can I have a late and a keeeees?"

"A Kiss?"

He nodded and smiled, leaning in.

"No. That'll be $4.05 and your late will be down there." Pointing to the barista and standing with my arms crossed.

"Not even one little keeees?" He said with his attempt at puppy dog eyes and batting of eyelashes once again.

"No" with my stone cold stare. And as he reached for my hand across the counter, I said, "Sir, do not touch me again."

"Oh, come on, I was just being friendly I come in here every day just to see you."

"That will be $4.05. And, if you want to keep coming in here, do not touch me, or anyone for that matter, again."

I coldly stared.

He stared back.

I stared some more.

Likely only a few seconds passed, he said "Sorry" and put his $5 on the counter.

I took the cash, and put the change on the counter.

He said, "That's for you" with his dopey smile.

"No thanks." I then turned and walked into the back office, told my boss that I realize he likes Oscar the Grabber, but that if he touches me again I will ask for him to be barred from the coffee shop (that's a big deal in our coffee shop, and something that is actually stuck to!).

Some may say that was an over-reaction. Some may say it was perfect reaction. I say, it was my reaction. Not sure it would have been the same on any other day, but, there it is. In fact, years ago I was a waitress in a diner off the highway. A patron patted my butt as I walked past him. That guy got coffee poured on him with a little, "oops" to accompany my cold stare.

And, there are likely days that something similar happens and I barely notice it. I can't help but wonder though, what makes people act like such pricks? Does it actually *work* on any girl out there?!! If so, I hope I never meet her!

9 hour knees

2009-08-08T18:31:00.000-04:00

I worked 9 hours today. I used to work 12 hour days when I had my "real" job before deciding to quit and go on a creative sabbatical and only work part time at the local coffee shop.

But these 9 hours are different. In those 9 hours I had 2 10-minute breaks. Sure, I should have had more time on break, even a 30-minute lunch. But it didn't happen. So it goes.

I was on the cash register today so that meant standing still for 9 hours straight!

My knees ache and I'm on the couch with my feet up on the back, exhausted. I'm not sure I can express enough how much my knees hurt.

When I worked 12 stress-filled hours at the former job, I was a stressed out basket case at the end of the day, but the health ramifications were all on the inside.

So I'm sitting here smiling at my 9 hour knees! Now, the worst that happens at the end of the day is that my knees ache!!! woo hoo!

But, I'll definately say no next time I'm asked to stay late to cover for someone...

Currently Caffeinated, Dee

update on Neil the New Guy

2009-08-07T17:22:00.000-04:00

OK, Neil the New Guy isn't so new anymore... hm...where to start.

He's young. I like to believe I'm young at heart, but I can't help but notice how young this guy is. And, he's got a very different definition of personal space than I do. Frankly, I think it's the personal space difference that is what bugs me the most.

I worked a full morning shift with him today. It was his first morning shift, so I truly understand that he was not prepared for the morning rush. And that's OK. I know it could have been pretty stressful for him, and I can appreciate that.

None of that prepared me for a hug at the end of the shift! As I was preparing to leave, he came up and hugged me!!

He then said, "I think we could be friends...but we'll have to wait and see."

To which I replied, "Have a good afternoon NNG, see you tomorrow!" I tried making an excited expression with eyebrows appropriately raised and smile on my face. But confusion was running through my mind. First about the hug, then about the comment that followed. It was a strange thing to hear.

So, I'm not sure what to do with that... but I guess I'll see tomorrow!

Currently Caffeinated, Dee

friends coming in

2009-08-06T15:43:00.000-04:00

I don't mind at all when my friends come into the coffee shop. In fact, it can really bring me a smile when I need it most during the morning rush.

When the line goes out to the door (and sometimes out the door!) it's refreshing to look up and see a friendly face that sends love in a glance, someone that won't be negative in any way, and no matter how long it takes to make the 20+ drinks in front of theirs, won't think it's too long to wait.

So what's the "but" as I'm sure you can sense it's coming as much as I know it's there waiting patiently for the good part to be over so it can burst onto the scene...

Why is it that all friends assume they will get the drink for free every time they come into the coffee shop? I call it "my coffee shop" because I work there. No, it's not my entrepreneurial endeavor, I don't own it. So worrying about the bottom line is not my primary concern.

So what's the big deal? On some level, I guess I wonder about what other customers nearby in line will think. Especially the regulars. And we have a ton of those. Several even come in many times per day. So I think they may feel concerned, or rather jealous or slighted in some way, when they notice someone getting a drink for free.

I don't think there's anything else to it, though maybe it's just the assumption it will happen? Not sure, but I'm going to give it some thought...

Currently Caffeinated, Dee

catching up after being out of town and what Tan Loafer Louie has me thinking about

2009-08-05T14:59:00.002-04:00

I've been out of town for a few days so didn't post any updates... I'm back now and have an update on Tan Loafer Louie! Before we left town, I was out running errands and decided to stop and get coffee at my coffee shop. Going in on my day off is hilarious but that's an entirely different story.

As I rounded the corner I bumped in to TLL. True, I see him every day that I work, but I haven't run into him out on the street before (I live around the corner from the shop).

I asked him if he was on his way to work. He told me it was his day off.

"But I can't wait to go in tomorrow because I'll get my bonuses!"

"Oh, I didn't know you get bonuses there," I replied.

"Yep, I get a kick-back from any tour I book at the desk." (TLL is a concierge at a really nice hotel here in town.)

He told me all about the bonuses, the tips, the hours and a few stories from his day-to-day. I realize he was excited so was only telling the positive side, after all, it is customer service. But it sounded great! I love my city and can see myself giving advice about what to do, where to go, and fun things to see and do. So, now this barista is thinking about looking into being concierge for a living. I'm about to google it to see what I can find...

Off to unpack.

Currently (de)Caffienated, Dee

day off - iced coffee article and funny blog

2009-07-28T19:42:00.000-04:00

Two tidbits for my day off today.

First, I nearly had heart failure when I read this Reuters headline: Iced coffees can be bad for your health, warns charity.

I've said it before and I'll say it again - I love iced coffee! Thankfully, I like my coffee iced. Just cold coffee and some milk. Not the fancy-schmanchy blended fully sweetened versions this article is really about.

Also, I found a funny blog today: http://www.unnecessaryquotes.com/

Until tomorrow
Currently (de)Caffeinated, Dee

hilarious exchange between customers

2009-07-27T13:19:00.000-04:00

Today I witnessed a hilarious exchange between two customers.

A couple approached the register and the woman asked for a decaf iced coffee.

"We only have regular iced coffee but we can make you a decaffeinated iced Americano which should taste about the same," I explained.

"Oh so you can make decaffeinated shots? Then I think I'll have a decaf iced coffee with two decaf shots in it." She said.

I answered, "I can make an iced decaf Americano with three shots. Our iced coffee does not come in decaf so if you want that, it will have caffeine." I thought the re-word may make it more clear.

"Ma'am. I said I want a decaf iced coffee with two decaf shots in it."

Painfully aware that explaining it one more time would not make any difference, I said "OK, one decaf triple shot Americano coming up."

Her husband/partner said, "I'll just have a small drip coffee. I'm not complicated, she always makes everything so complicated."

The wife said, "I'm not complicated I just know what I want and ma'am can you confirm you got my order as decaf? Why isn't he at the iced coffee machine?"

I said, "Yes, is decaf more important or is iced coffee more important?" Pause with no answer. "If decaf is most important, we're working on a decaf iced Americano, which is the only way to get an iced decaf here. Trust me, try it, it will be what you're looking for. The iced coffee is caffeinated."

The husband answered, "That will be fine."

Wife said to me, "As long as it tastes good and is decaf, I guess it will be fine." Turning to her husband she said, "Why do you always have to give me such a hard time?"

Husband accidentally bumped into the customer behind him and said, "Oh, I'm sorry."

The customer behind said, "And I'm a lawyer. Want my card for when you need a divorce lawyer?"

Laughs all around...the couple awkwardly proceeds to the milk/sugar station.

The lawyer customer said his order to me, then leaned in and said, "I wasn't kidding."

He winked, took his coffee and turned to leave.

So today, that laugh and blunt exchange makes the lawyer one of my single-serving favorite customers. With that, I also wish for a bicker-free day with those you love so a stranger is not offering up services as a divorce lawyer!

Currently Caffeinated, Dee

setting up is hard to do...

2009-07-26T16:08:00.000-04:00

As I type I've got this tune in my head...so I'm calling this setting up is hard to do, even though I know this will meander beyond setting up the pastry case to meeting a new "friend" but, here we go anyway!

It's not that the set up process itself is actually hard. it's just that it requires a lot of rushing around right away. Before coffee most days!

I generally work the opening shift. I like it because I'm done by noon on most days so I still have time to run errands and accomplish other things during the slow "business hour" part of the day. It also ensures I have time for some creative outlet (or a nap as I generally stay up late the night before because I'm actually wired to be a stay-up-late-sleep-in type of person!).

Back to the point...it's not that setting up is actually *hard* it's just that opening and setting up the pastries makes me so hungry!!!!!!!!!!!!!!!!!!!! But instead, like a good little girl that is trying to be healthy and lose some weight not gain it, I eat a banana for breakfast instead.

Down, doobie, do, down, down, come-a, come-a down doobie do, down down...setting up pastries is hard to do (when hungry)!!

But beyond the sluggish set-up and instant hunger pangs, the pastries are irritating in other ways. At our particular coffee shop, we set the morning pastries out. All of them. In other words, if we have two types of bagels, we put both types out so customers in line can tell, just by looking at the pastries, what we have available. We had our two types setting out. A customer will always try to order some other type that we don't have, and that happened today.

So, I said, "We have plain or wheat, but no raspberry bagels. We do have a raspberry muffin, is that what you meant?"

And no, that's never what they mean, they want whatever specialty bagel they said in the first place. Most times, the customer will just change their mind to some other pastry. Most times I don't really care. Not this customer. This one was very upset that we only had the two choices. (Might I add there is a bagel shop directly across the street....which is extremely tempting to suggest in those situations...)

But I’ll take 50 people “double checking that I’m sure we don’t have other flavors” of bagels over someone asking me about the calorie content. Oh yes, you guessed it, Calorie Counting Cathy was in again.

And I am not even kidding here when I tell you her friend asked me about gluten content of a sandwich!!! I said, well since the sandwich is pre-made and pre-packaged, even if I take the bread off, there would be some residual gluten exposure to the rest of the sandwich, I suppose, but I have no way to know what that would be. Would you like it anyway? No. And, since I don't know the calorie content of the bagel, CCC doesn't want that either.

So, CCC’s BFF is Gluten Gloria. I fear I’ll see them both again. Boo.

Currently (de)Caffeinated, Dee

Bad Barista!!

2009-07-25T17:23:00.001-04:00

Um, ok. Today, I was a bad barista.

The day started out normally, I had my appropriate breaks (which I need in order to stay sane and friendly...). I knew I was scheduled for a long day so my shift length was not due to someone calling out sick. We had a full team on hand. Then, it happened.

Dull, dawdling Dora came in. I really, really dislike working with this particular co-worker. I'd imagine my name for her gives it away, but let me explain further to paint the full picture of this encounter.

She's dull. I mean, dull like a number 2 pencil after the SATs. I mean, she's so dull I know nothing about her at all. Dull like the monotonous tone of some sleep machine that you'd actually fall asleep to, while trying to stay awake.

If I could type 'dawdling' as slow as she actually is, it would take me 3 minutes. Really, she walks, rather shuffles, in slow motion. She speaks slowly, but it sounds as if she's trying to be intentional. It's irritating.

She's slow on the cash register and can't make coffee. She works very few hours, mostly because the manager knows she's not good but for whatever reason, won't fire her...

In any case. DDD came in to work and our shifts overlapped by 30 minutes. That rarely happens. Everyone immediately bristled as no one really likes working with her because she's so slow that everyone else has to help pick up the slack.

So, back to me being a bad barista... we had four customers waiting for their drinks to be made. DDD came over to help with the coffee bar (which is shocking because I've never seen her come near it) and kept asking the customers what they wanted.

So I said, "DDD I've marked the cups" and pointed to the black sharpie marking on the side of each cup.

"Yah, but you didn't mark them right" she slowly managed to get out.

I snipped, "I did mark them right, see 'skim cappuchino'" pointing to the marking.

"But that's not right" she insisted.

"Funny, I've worked 25-30 hours every week for the past 4 months and no one else has ever told me I marked it wrong." I replied condescendingly.

When, instead, I should have just written off her questions to the customers as her way of trying to be engaging.

ug. I suck.

Currently Caffeinated, Dee

day off - more entertainment

2009-07-23T13:24:00.000-04:00

This is hilarious - I wonder if we could do something like this at the coffee shop on the bulletin board... check it out at: I'm fat? Really? No way!: I SO want to do this.

Currently (de)Caffeinated, Dee

cool coffee can

2009-07-22T13:57:00.000-04:00

Check out this cool coffee can I want one!!

Neil the new guy

2009-07-22T11:49:00.000-04:00

We have a new barista, Neil. He's extremely excited to be working with coffee and seems like he'll be one of the baristas that is fun to work with because he's just so bubbly and actually passionate about coffee.

Today he asked me if I could pull out the undertones of coffee when I drink a cup. I admitted that with certain coffees I can taste the carmel, chocolate or nutmeg undertone but that with some that are defined with a certain undertone I can't pull it out.

He told me he thought it would be fun to have a blind taste test of coffees and see who could get the most subtle ingredients. There'd be prizes and everything!!

I teased him by saying I like the blindfolded pastry taste test the best, and that I am getting so close to getting all of those right... it took him a second to figure out I was teasing, and those seconds were fun for me.

He made me smile. I think he's going to be fun to work with. I hope he continues to be positive and excitable as he continues his adventure at our coffee shop. (Unlike our last new guy that literally lasted 12 minutes his first day on the floor out of training...)

I also hope he doesn't get annoying with the bubbles and excitement... it's a very fine line.

Tip your baristas, especially those that are new and excited!
Currently Caffeinated, Dee

what some coffee shops are doing...

2009-07-21T17:23:00.000-04:00

I just checked out the Starbucks blog to see some feedback from today's free pastry day. I didn't go myself, but it seems like some mixed experiences. No surprise I suppose.

With the free pastry day at Starbucks, I wondered what some other major coffee shops are up to in order to draw in the customers. Through an online search I discovered:

Caribou Coffee has a deal going on that a photo can be made "wilder" and once this is completed, a free wild cooler is earned. I checked out the Corner Bakery site but didn't see anything other than standard specials.

I also learned there is a database of Indie Coffee Shops with over 1961 coffee shops in over 906 cities. For those that prefer to support indie shops, that seems at first glance like it could be a cool resource. These would undoubtedly be "real" local shops, not the stealth shops recently in the news.

Illy appears to be focused on selling the machinery not the coffee itself so I didn't find anything there. Even a few clicks into the site in the away from home section, no specials there, sorry.

After this search for specials at major coffee chains that will likely be familiar to most people, I sit here thinking about two locally owned coffee shops in my old stomping grounds. Wonder what their specials are tonight.

Currently (de)Caffeinated, Dee

ooh, free goodies tomorrow at Starbucks

2009-07-20T10:26:00.000-04:00

Facebook tells me that there will be free pastries given away at Starbucks tomorrow from opening until 10:00 am. I won't be able to make it, but hope you can!!

Currently Caffeinated, Dee

Awww SNAP! (my wish for Snappy Stacey)

2009-07-20T02:14:00.000-04:00

*SNAP* "Miss, miss!"

No she didn't!! I thought as I turned around in slow motion to see if I had heard correctly, that she had in fact snapped at me to get my attention. Not the direct verbal delivery of some message, but the finger to thumb snapping action.

And, yes she did.

At this moment, I can't even remember what she said after I turned around in response to her snap. Instead, I'm focused on why someone would snap to get a person's attention.

Have you ever *snapped* to get someone's attention? Seriously, that could be one of the most rude and disrespectful communication tactics I have encountered. Forget about the looking down the nose type, forget about the type that introduce their job title as if it were their name. I'm now going to focus on the person that *snaps* to get attention of a lowly server.

I snap for my dog. I've even had a cat that responded to a snap. I have friends that snapped instead of clapping in their sorority and I've seen it at a poetry reading. But to snap to get the attention of someone that is serving/waiting on you - this I have only heard about. Until today.

Today, she snapped.

So to you, Snappy Stacey, I have a wish. Indeed, I will spend my 11:11 wish on you. I wish for you a win. A win of a radio promo that requires you to change jobs with someone, anyone in a service job. I want you to see what it feels like to wait on, rather than be waited on. I want you to feel what it feels to be one of the people that keeps our society operating in the manner it does. The trash is removed, the food is prepared, the streets cleaned, farmland tilled, shelves are stocked, streets are guarded and yes, the coffee is made and poured. All this is done, perhaps because someone is fulfilling their dream, perhaps because someone is doing what they have to do to take care of themselves. Likely, this is all done for the myriad of reasons in between.

But Snappy Stacey, I'd like you to have a service job so you realize that everyone is someone, regardless of the job they do. No one should be snapped at the way you'd call your dog.

Great, now I have this song stuck in my head...

OK, I searched the web to see if other stories of being snapped at surfaced. Shocked, I saw:

7 snap your fingers to make a short, sharp noise by moving one of your
fingers quickly against your thumb, for example in order to get someone's
attention or to mark the beat of music

Thankfully, I've never heard of Longman's Dictionary of Contemporary English ... And, just to restore my own faith in online information, I quickly searched m-w.com (always my first choice) and they do not include such rudeness in their definition. Neither does my second choice.

Next up is a site with a pic of alligators... but the caption indicates an appropriate response to someone snapping their fingers to get attention!

So from snapping fingers to get my attention, to an old song stuck in my head, to looking at sites that define snap, to a picture of alligators, I close with a final thought...

Don't forget to tip your baristas (and don't *snap* to get their attention!!!)!

Currently Caffeinated, Dee

It was a long day, but one of my favorite customers came in

2009-07-18T18:54:00.000-04:00

Today was a busy, tiring day and I'm exhausted! My feet and knees hurt so I want to take a hot shower and go meet some friends for a fun, laughter filled happy hour at my favorite neighborhood bar.

As I think about transitioning from one bar to another, I'm thinking about one of my favorite customers that always makes me smile, no matter how busy I am. She came in today and said to me and Shift Supervisor Sammy, that we're her favorite baristas and after a week away for work, she was happy we were both there.

Of course SSF and I talked about how nice she is, and that it was great of her to take the time to tell us she appreciated us. Later, when our manager came in, he mentioned a glowing email he had received about us. We're a great team (yay us!)

She's a regular that comes in at least once per day, and is truly one of my favorites. So, once I figure out how to describe her in an appropriately vague way, I will post about her...

Currently Caffeinated, Dee

Day off - reflecting on the full time gig and creative sabbatical

2009-07-17T12:17:00.000-04:00

Had the day off today and I was thinking about the differences between this job at the coffee shop and my last job.

At my last job, I was a manager of an office - regular 9-5 (well, in theory) type gig. Big office with lots of cubicles and I had an office with a window. Nice office and very friendly co-workers some of whom I'm still friends with. The pay was great, more than 4 times what I make now.

Downsides? The hours were long because as a manager I of course helped everyone else out and had to cover if someone else was behind or out sick, then there was all the administrative paperwork and details a person never realizes occurs until after the promotion...

So, after giving an insane amount of notice, I left to start my creative sabbatical. I now work part time at the coffee shop and am spending time just experiencing life around me and having time to be creative. I'm reading more, more focused time on painting and other creative outlets, more home-cooked delicious meals instead of take-out and fast throw-it-together type meals, I'm sleeping more and generally feel healthier.

It's funny though, how so many of us spend so much time racing through the day just to get home, then racing through the week just to meet a deadline then rejoicing on our weekends even though it takes half a day to de-compress and another half a day to prep for Monday. At least, that was my experience.

Don't get me wrong, having the additional money was nice and in fact made this creative sabbatical possible, but I'm hopeful both experiences have changed me.

I hope that if I do go back to a full time position somewhere, I will insist upon a true work life balance. A 40-hour a work week should be just that, 40 hours, or maybe 50 during the busy season or prior to a major deadline. But managers that expect a person to commit themselves, their health and every ounce of energy to work 70 hours per week, or even more, can have it. Take it and have it. That's not the life for me!!!

So, cheers to creativity, and I hope that for a few moments today, you can make the time to let your mind wander, or let your pen doodle, or however your creativity finds it's expression.

Creatively yours today, Caffeinated Dee

Customer Feedback - What a Gem!!

2009-07-16T14:51:00.000-04:00

One of the joys of all service jobs, is the customer feedback report.

Not just because most people who have a good / normal / pleasant experience don't take the time to write an email so it's generally negative, but because it can be a fun a fishing expedition for a real gem.

We got a gem!!! We got a gem!!! Wait till you hear this one.

Apparently this customer has been coming in for 3 years every Saturday and has finally had enough and decided to send an email. The barista should know by now that this customer just wants to come in, pay for, receive the coffee and exit. She'd prefer no conversation whatsoever.

Wow. No conversation whatsoever. No, "What can I get for you?" No "That will be $4.20 (or whatever)." No conversation whatsoever. I love it.

I recently started working on Saturday mornings. I wish I knew who this was from so I could just point at the register or the cup of coffee and see how that goes over.

Speaking of feedback...here's some info.

They are very important.

Calls are forgotten.

Emails are forwarded, printed, highlighted, quizzed upon... you get the point....send an email!!

Reports are generated from feedback, as they should be. Are we up? Down? How do we compare to the other stores in the area? Compare to the city/overall? Comparisons are even made by day-part. Makes sense, right? I always work mornings. So, I for one, may like to see if the morning percentages are incredibly higher than the afternoon percentages. Though, I have not yet seen a staffing change because of it!!!)

If you don't know the baristas' names - write the day and time of the visit. Really, that impacts the whole team at that time and is helpful.

Just another tip from your friendly neighborhood barista,

Currently Caffeinated, Dee

I visited another coffee shop

2009-07-15T19:33:00.001-04:00

As a customer at another coffee shop, I was trying to have a relaxing morning. I went in focused on enjoying my morning sip in a new location while working on a crossword puzzle and contimplating the next steps for my adventure that day.

It worked, but not because of my mindset. The barista behind the counter was friendly and when he heard what I ordered, made a suggestion for his new favorite alteration of the drink.

It sounded good so I agreed so he made the drink. I tasted it and really was excellent with the slight alteration!

I told him I really liked the drink and thanked him for the tip. As I sat at the table struggling over a clue in my puzzle, I glanced up and watched him interact with other customers. He really was friendly and I imagined that he had many regulars that came in nearly every day, thankful he was behind the bar. I know I was!

Currently Caffeinated, Dee

Two of my favorite things...

2009-07-14T14:20:00.000-04:00

Not raindrops on roses or whiskers on kittens...oh no, I'm talking about caffeine and napping!! And they're both good for me!!!

I'm off to take a nap!!

Currently (de)Caffeinated, Dee

Today, I wish we were like Dick's. Dick's Last Resort That Is!!

2009-07-13T03:39:00.000-04:00

Man, what a day. Thankfully, the shift is over. 7 hours of non-stop idiocy today.

Let's just say I wish our coffee shop was like Dick's Last Resort. (Side note, the reviews here are hilarious as some of the patrons clearly didn't know the premise of the restaurant before going!) For anyone that hasn't eaten at a DLR before, I highly recommend it. Why? Because most of the time the wait staff is saying what all of us in the service industry wish we could.

OK, here comes my tangent. I remember my first time eating at a DLR. I was attending a conference in Denver and a group of 10 of us went there for dinner. I didn't know anything about the restaurant. Thankfully it was a large group, and I wasn't first in the waiter's eye...

The waiter began asking for drinks and the first girl at the table stalled, “Um, well I guess…”

"Next!" Replied the waiter as he moved on to the next guest. He went around the table and the girl he had skipped at the beginning tried to speak up to order whatever beverage she had settled upon.

The waiter said, "OK, the soda fountain's over there" pointed and walked away.

She chuckled and assumed he was kidding.

When he returned with drinks for everyone else, she just looked at him quizzically.

He barked back with a pause for dramatic effect between each word, "The - Soda - Fountain - Is - Over - There!"

Again he pointed and walked away.

During this time another guest in our group busted out laughing and explained the premise of the restaurant.

So, when the food was delivered and the waiter dumped a kid-sized plastic beach pail of french fries in front of the guy that ordered an extra side of fries, we all laughed (even the 'soda-girl').

It just went on from there and many of us played back into the banter, so we all had a good time.

So if our coffee shop had the same style of ‘customer service’ rules and level of accepted bluntness from the staff as DLR, today may have gone like this:

“No, I’m not kidding, we do charge for soy milk and if that 40 cents is going to break you, stay home.”

“No, Calorie Counting Cathy, we still don’t have a chart of calories. Here’s your water. Nothing else for you today. Drop and give me 50 crunches to burn off the calories from whatever you *thought* about ordering! - And to relieve the tension you just gave me.”

“Sir, go to the corner for time-out and if you can come back and act like a respectful person then I’ll get you your tea.”

“You’re banned. Never come back. I’ve told you before I am not interested. And no, it’s not cute that you keep asking. The only person that thinks it is cute is your idiot friend.”

“No you don’t come in here every morning, I work here 5 mornings a week and I don’t recognize you, so no, you can’t have an extra shot on the house for being a good customer. Go sweep the patio area and I’ll give you a free shot.”

“No, I won’t give you that guy’s $28 receipt so you can expense it. You can have your receipt for $1.82.”

“No, you can’t take a picture with me for the scavenger hunt. In fact, you have to pay double for asking.”

“No, we’re out of coffee today.”

"Tell your friend on the other end of the phone to order you a coffee wherever she is and go talk to her in person. You're waisting time for the 30 people behind you that like me, don't care about your conversation so don't put your finger up to hush me one more time."

“Ma’am, I’m pretty sure that’s enough collagen.”

But alas, we’re a “friendly neighborhood” coffee shop, so I didn’t do any of the above. Instead, I stared blankly at these people’s eyebrows while they blathered on, so they wouldn’t know I wasn’t even looking at them.

Now, I get to kick back, relax and watch Ellen.

Tip your baristas, they're here all day,

Currently Caffeinated, Dee

coffee entertainment: starbucks rap

2009-07-12T13:04:00.000-04:00

Another day off, so I wanted to share an entertaining post today. This is not news, but I got this entertaining coffee rap from a friend and think it's funny so I wanted to post it here.

Currently Caffeinated, Dee

coffee in the news: free coffee at McDonald's

2009-07-11T23:35:00.001-04:00

Occasionally, when I find something in the news about coffee I'll post it here.

Here's something from MSN money: Free mochas at McDonald's on Mondays.

Happy (free!) mocha sipping!

Currently (de)Caffeinated, Dee

Zen Mamma Finger-Paints

2009-07-10T19:38:00.000-04:00

It was the middle of the big morning rush. It happens just before 9:00 am every weekday at our coffee shop. By rush, I mean 20-30 people in line to the door. They’re all on their way to work and have the last minute coffee stop off. We also have a hotel nearby so we get a mix of people in with their luggage getting their coffee before heading to the airport. In case you were wondering, yes, the luggage gets tripped over.

If you can picture a busy coffee shop with a line to the door, you can likely imagine a single overabundant thing: noise. There’s the grinding of the coffee beans before brewing each pot. There’s the shhhhhhwwwwwshhhhhh of the coffee steaming. Then, there’s the callbacks. The cash register operator calling out the order and the barista behind the bar calling it back so everyone knows the order is being attended to appropriately. There are conversations between people in line and the conversations of the people waiting for their drink at the bar. There is the music pumping overhead, and several timers going off to remind baristas to make new coffee, to change the milk, and of course an occasional phone ring.

In addition to all that noise, the two cash registers at our coffee shop are about two feet apart so I hear both sets of customers and the other barista as well.

In this noisy setting, a woman with her two children was next in line and I was covering the register. I asked if I could help her. I immediately realized I was attempting to speak to one of those parents that never raise the voice; the kind of parent that wants no stress or anxiety to enter into the home and disrupt the soothing meditative setting of the oh-so-quiet home. Ohhhhhhhmmmmm.

She said something and I could not hear her. So I said, “Excuse me?” as I leaned in. She repeated herself. I still couldn’t hear. So, I leaned over the counter and said, “What? I can’t hear you.”

She repeated it again, barely above a whisper. I got nothing. I thought I was getting punk’d. I tried to be as courteous as possible given the situation, and leaned in and repeated, “Ma’am, I can’t hear you. I’d like to take your order but I can’t hear you. Is there any way you could speak up or at the least lean forward?” With one kid on her hip and the other fastened into the stroller, she certainly could have leaned in a bit if she didn’t want to strain those vocal chords.

She didn’t. grrrr. So, I started listing things we have, starting with the most popular. After the third item in my list she nodded her head. I rang the coffee and the fruit cup out and finished the transaction as quickly as possible.

Now, before you think I’m heartless and conjure up all the what-if situations...I know someone that has had vocal cord surgery and even the day after her surgery, she was louder than this person. I’ve also lost my voice myself and know that I’d have leaned forward and would have been louder. And yes, I could have signed with her.

About 20 minutes later I went out to check the milk station. She had allowed her kids to finger-paint with the fruit cup. Smeared fruit all over the wall. Broken pieces of fruit literally stuck to the wall and on the ground.

She won’t raise her voice and clearly this Zen Mamma Finger-Paint can’t say no either. But, she fosters creativity through finger-painting with fruit at the local coffee shop… Oooohhhhmmmmm.

Be sure to tip your baristas, and bye for now.
Currently Caffeinated, Dee

Shift Supervisor Sammy

2009-07-09T17:27:00.000-04:00

My shift supervisor is such a neat guy! Anyone who has worked knows that the people you work with can be just as important as the work itself! Well, beginning work at 5 am means that our two personalities and sleepy reactions / sense of humor, have to click.

And we click. After my initial shyness or distance or whatever it was when I first began, I was fast friends with Shift Supervisor Sammy. He’s funny and we dance around and sing the background music when no one is in the store, for that 4-6 minute period after we’ve served the line of people waiting for us to open and before the post-workout crowd.

I have seen it with other new colleagues there too, the initial shyness/distance followed by a full and loud personality. I wonder what it is about the initial stage of employment that makes the distance. I’d like to think it’s just that there are so many new people that it takes time to get to know them and a sense of humor level for each.

In any case, it’s on my mind right now so my blog post today is a “cheers” to my colleague Shift Supervisor Sammy. Pouring coffee for other people when I haven’t even had mine yet, wouldn’t be the same without you!

Be sure to tip your baristas, and bye for now.
Currently Caffeinated, Dee

Day off - coffee tip

2009-07-08T14:57:00.000-04:00

What a wonderful day off! I've been brewing strong coffee at home and after I let it cool, I put it in a pitcher and keep it in the refrigerator. I’m really enjoying my coffee cold these days. I wonder if it’s all the coffee steam I am around when I’m at work at the coffee shop.

So my post today is a coffee tip. If you like your coffee cold, just brew it in your standard coffeepot at double strength (or half water). After it cools a little, add some ice to cool even further and put in your favorite tea/juice pitcher in the fridge. The iced coffee lasts for several days and I can tell you that it’s much faster to get that initial caffeine after a 4 am alarm clock when it’s pre-made in the fridge just waiting to be poured!

Be sure to tip your baristas, and bye for now.
Currently Caffeinated, Dee

Calorie Counting Cathy

2009-07-07T16:50:00.000-04:00

She was in again today. I was working the register this morning when she arrived. She ordered her usual "half-caff" with steamed skim milk.

She then picked up one of our new products, read the back and reacted, "can you believe how many calories are in this? What happened to healthy eating? Why would you even *sell* this? I mean, really!"

"No, I've never looked at the calorie count" I casually replied.

She looked back at the line behind her to ensure her audience was watching for what was about to become an 'education of the poor barista' and those nearby were indeed watching. "People need to be aware of their calorie intake and this is appalling!"

I quipped, "I don’t know about you, but when I'm concerned about my calorie intake I eat at home. It's the only way to control calories, wouldn't you agree?" I asked, as I nodded my head in agreement with myself.

I admit my thoughts and likely my expression were condescending. And, I'm ok with that.

Go home and make a salad, Calorie Counting Cathy, and stop finding new, ridiculous ways of complaining about calories every day!!!!! (Yesterday's was to me behind the bar, can you please make sure to use steamed *skim* milk? The other day I was given what felt like 2% based on how thick and *gross* it was. I ask for skim for a reason you know.).

Ahh, the joys of customer service.

Be sure to tip your baristas, and bye for now.
Currently (de)Caffeinated, Dee

coffee in the news

2009-07-06T23:35:00.000-04:00

Coffee may help treat memory loss, a major symptom of Alzheimer's disease - article in the NY Daily News.

Currently (de)Caffeinated, Dee

Tan Loafer Louie

2009-07-05T23:44:00.000-04:00

He’s finally opening up!

Tan Loafer Louie has been a regular at the coffee shop much longer than I’ve worked there. I had been working there about two weeks when he walked in one morning to my question, “what can we get for you today?” He was visibly irritated, “I’ve been in here every day and get the same thing every day. You don’t remember yet?!” I simply gave one of my favorite expressions, the stone-cold-expressionless face, and said, “no I don’t.”

So he told me his drink. I rang him up and called the drink out, and moved on.

Well it’s been months. I remember his drink now. I also smile and engage whenever possible. He smiles back and engages in brief conversations with me.

He was in today, and I smiled to myself after he left, because now when he comes in, he smiles at me! Not just smiling back, but smiles at me! Today I learned he’s a concierge at a local hotel. Now I get it. He’s in the service industry / customer service too. I get it. That can wear a person out! Whenever you're off the clock, it's hard to fake the pleasantness. So, if he's the same as me in that way, then I'm simply happy we don't have to fake a smile any longer.

Be sure to tip your baristas, and bye for now.
Currently Caffeinated, Dee

Fierce Five-som (Upper Class Uma's Gang)

2009-07-02T22:25:00.000-04:00

As I write, I have a song from an elementary school play running through my mind. I was costumed as a computer. Oh yah, I rocked that cardboard box wrapped in tinfoil and cut-up vacuum cleaner hose arms. I wore grey pants and my face was painted silver. The only color I had was a bright red felt heard glued to my chest.

“And though I have a glitch or two, computers are human too,” went the dirge I sang.

Baristas are human. No better, no worse than say, I don’t know, *any other person* walking this planet. But as a former-professional turned barista, I have noticed quite a shift in my current receiving side of daily human interaction.

A group of attorneys in town for a conference were staying at a nearby hotel. So, for three days, I had the privilege of interacting with this group of five very well dressed people that clearly follow all of GQs Rules Tips and Secrets.

They were the type that told me they were attorneys, (wait for it…) within 45 seconds of walking in the door. Really? Cool, good for you. I have a couple very good friends that are attorneys. I think they have an important role to play in our society. But really?

“Hi, we’re attorneys. (Several seconds pass in silence as they wait for an appropriate approval from me but instead faced my stone cold, no-change-in-the-face-reaction). “We’re in town for a conference, so we’ll see you for the next few days so we wanted to get to know you.”

So I replied to the “get to know you” statement with a sugar-sweet look on my face (yes, to hide the feelings inside) “well it’s nice to meet you. My name is (Currently) Decaffeinating Dee” followed by a smile and firm hand shake all around. The kind of eye contact and firm grasp that would make any interviewing coach proud, looking each in the eye, “attorney, attorney, attorney, attorney, attorney.”

Silent stares back. Then I turned to the next customer who, thankfully, was a regular. Oh, hey Great Tie Tim, good to see you” genuine smiles shared between us.

More about Great Tie Tim in another post.

So, as the fierce five-some left, I said, “thanks for coming, see you tomorrow, attorneys!” Huge smile and a friendly wave with appropriately friendly head tilt.

Next day in, the only female of the group came in and introduced herself as Upper Class Uma. I said, oh, how’s the conference going? Happy my point that their names weren’t attorney got through…

Point is, only someone that feels superior will actually introduce themselves by their hard to achieve title. For example, I can’t imagine that same scenario playing out exactly as it did if it were a group of five bell boys or garbage men or fast-food employees.

So I got to thinking about how I define myself now. I was once a person that would have listed my profession in the top five descriptors of “me” and now I wonder what those top five would be. So I wonder here, top-of-mind as I type. I’m creative, loyal, love to laugh, adventurous and curious. OK, I like those. And, did I notice their 'introduction as attorney' simply because I used to be like that?

(PS-I do recognize the irony of me saying this, when the title of this blog is barista blues…but this is a place for expression of the fascinating people I come into contact while I work part time in a coffee shop…)

Be sure to tip your baristas, and bye for now.
Currently Caffeinated, Dee

Background

2009-07-01T16:44:00.002-04:00

As way of introduction, I have a bit of background information about this blog. I have been a barista for about four months now. My last job was a full time gig at a corporation where I worked for several years. After leaving the company, I found myself in this horrible economic time so decided to turn this into a "creative sabbatical" and work part time while spending the rest of the time working on my creative interests. So here I am. Four months into my part time employment at a coffee shop.

The particular coffee shop doesn't matter. The company doesn't matter. What matters is the story itself. So, in this blog, I intend to share stories about customers and interactions at the coffee shop. The good, the bad, and the ugly. This should be fun!

I'll create new names for those involved, because if I get to know the name of a player, I'd rather respect their privacy.

If you're a barista, feel free to email / post your story or feedback! If you're a customer, please remember to tip!

Tip your baristas, they're here all day,
Currently (de)Caffeinated, Dee